Vetsure Pet Insurance offers high quality pet insurance that rewards pet owners for using a Vetsure Accredited Practice – thereby directing clients to your door and bonding them to your practice.
The Vetsure Pet Insurance strategy hinges upon the fact that we work closely with your practice. We proactively endorse Vetsure Accredited Practices to pet owners across the UK, regularly refer new clients to vets within the Vetsure Network and offer a lower excess for clients using these clinics. As such, Vetsure Accreditation is an increasingly powerful form of endorsement for pet owners. By using a Vetsure Accredited Practice, clients know they will be using a trusted, caring practice and any eligible claims will be settled with minimum of stress.
All our policies are lifelong and our market leading customer service and claims handling will make sure that your clients won’t have to worry about the ‘money hassle’ if their pets are poorly or have an accident.
All of our policies are lifelong, so when your practice team promotes us, unlike with many other insurers, you know that they won’t end up with an annual policy by mistake. Vetsure customers rate us very highly on consumer websites. In terms of customer satisfaction, we’re the top performing pet insurer on reviewcentre.com and trustpilot.com. It’s perhaps not surprising then that last year 96% of Vetsure Pet Insurance customers renewed with us!
We adhere strongly to the FCA’s principle of ‘Treating Customers Fairly’. As a result, we judge claims fairly and make eligible payments promptly – we aim to have claims settled within one working day! We trust our partnered member practices and, where necessary, work with them to judge any contentious claims.
We offer all partnered practices access to an online portal and ‘Hub’ app where they can check the policy status of a Vetsure policy holder, as well as check the benefit limits in place, and any applicable excess. Your team can also submit pre-authorisations through the same portal. This can be of enormous benefit out of hours when our Contact Centre is closed.
The close relationship between Vetsure and our accredited practices provides reassurance to the pet owner. The Vetsure claims team are all experienced veterinary nurses. As such, they understand what it’s like being in the position of your team members and can handle your claims efficiently. We aim to have all claims settled within one working day and the process is simple for you too, with our award-winning e-claims portal.
With Vetsure, clients do not have a limited pot of money against which to claim. Instead, clients choose a limit level that they require per condition per policy year and can then make claims against an unlimited number of conditions each year. To help clients decide what level of cover they require, we provide information on the likelihood of claims exceeding different amounts each year – based on our ongoing claims experience. That way, they can make informed decisions about the level of cover that suits them.
Please fill in the contact form below and one of our friendly team will be in touch.