Privacy Policy

Background

This document explains how we collect, use and store your personal information. If you would like a printed copy or for this document to be provided in an alternative format (e.g. Braille, large print, audio file) please contact us.

We understand that your privacy is important to you and want you to be confident about how we use your personal information, but to also be aware of your rights in this regard. We respect and value the privacy of all our partner practices and the individuals who work within them and will only collect and use personal data in ways that are described here, and in a manner that is consistent with our obligations and your rights under the law.

Please read this Privacy Policy carefully and ensure that you understand it. If you have any questions, please contact us using the details in the ‘Who we are and how to contact us section.

Definitions and Interpretation

In this Policy, the following terms shall have the following meanings:

‘Cookie’ means a small text file placed on your computer or device by our websites when you visit certain parts of our websites and/or when vou use certain features of our website. Detail of the Cookies used on our website are set out in our ‘Cookie Policy’

‘Personal information” means any and all information that relates to an identifiable person who can be directly or indirectly identified from that information. In this case, it means personal data that you give to us directly or provide/agree to provide via our websites. This definition shall where applicable, incorporate the definitions provided in the EU Regulation 2016/67 – the General Data Protection Regulation GOPRY

‘We/Us/Our means TVIS Limited. Registered in England and Wales at 2nd Floor, Titan Court, 3 Bishop Square, Hatfield, Hertfordshire, AL10 9NA. TVIS Ltd is authorised and regulated by the Financial Conduct Authority (FCA no. 523215). Company registration no. 06820979.

‘You/Your’ means anyone whose personal information we may collect.

Who we are and how to contact us

The Data Controller of your personal information is TVIS Limited (trading as ‘Vetsure’, ‘Vetsure Pet Insurance’, ‘Buysure for Vets’ and ‘Buysure Platinum’), a limited company registered in England under company number 06820979, whose registered and main trading address is 2nd Floor Titan Court, 3 Bishop Square, Hatfield, Hertfordshire, AL10 9NA. TVIS Limited are regulated by the Financial Conduct Authority (FCA no. 523215) and we are a member of the Financial Services Compensation Scheme (FSCS)

You can contact our Data Protection Officer by email at or by post at Data Protection Officer, Vetsure, 2° Floor Titan Court, Bishop Square, Hatfield, Hertfordshire, UK, AL10 9NA.

What information do we collect?

We only ask for information that we need and have strict controls in place to keep it safe. We collect your personal information in order to provide our products and services to you. Without the information we request, we can’t provide you with the full range of products and services we offer.

Personal information we collect may be held in paper or digital form.

We may collect some or all of the following personal and non-personal data (please also see our Cookie Policy for details regarding the use of Cookies and similar technologies):

• Your full name, job title, place of work
• Contact details (email address, telephone numbers, fax numbers)
• Practice bank details
• Wholesaler account information
• Details of any accessibility requirements so that we may make reasonable adjustments to help you
• When you use our websites. we may collect a list of URLs starting with a referring site, your activity on our websites, and the site you exit to.

We may request this information when you:

• register you as a user of The Hub (http://hub.vetsure.com/)
• via WordPress to enable you to access the site securely or
• You choose to register / login to The Hub via Facebook the Vetsure Hub Facebook app. The app will receive access to your email address and Public Profile which, by default, includes your name, profile picture, age range, gender, language, country and other public information. The app cannot post to Facebook on your behalf
• add the practice you represent as a member of Buysure for Vets or Buysure Platinum

Our business to business websites are:
– https:/ /www.vetsurevet.com/
– http:/ /hub.vetsure.com/
– https://insurance.vetsure.com

Please note – This Privacy Policy applies only to your use of these websites. These may contain links to other external websites. Please note that we have no control over how your data is collected, stored, or used by these other websites and we advise you to check the privacy policies of any such websites before providing any data to them.

How do we use and share your personal information?

All personal data is processed and stored securely, for no longer than is necessary considering, the reason(s) for which it was first collected. We will comply with our obligations and safeguard your rights under the GDPR at all times.

Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. We may pass your information on to third parties with your permission and expressly for the purposes of fulfilling our contract with you (e.g. to pharmaceutical suppliers such that they may pay discount rebates to us on your behalf),

As a regulated financial services organisation, we’re required to comply with legal and regulatory obligations such as the prevention, detection and reporting of fraud and other financial crime. Specifically, we may use your data for the following purposes (our legal basis for processing personal information):

• Develop, improve, and personalise our products, pricing and services
• Enhance our customer service, experience, and relationship (e.g. customer and market research, business analysis, provide relevant product and service information) + improve the relevance of our advertising and marketing campaigns
• Help detect and prevent fraud and financial crime. If this is detected, you could be refused certain services, finance or employment. We may share relevant information with crime and fraud prevention agencies, law enforcement agencies and other relevant organisations
• Develop and improve our administration, security systems and insurance applications
• Share it with third parties in the event of organisational change (e.g. if we bought or merged with another organisation)
• To fulfill our legal and regulatory obligations
• To provide you with relevant marketing information if you have provided consent for this
• In the event that we process personal information outside the UK, the processing in those locations is protected by UK and European data standards.

Your personal information rights

As a data subject, you have the following rights under the GDPR, which this Policy and our use of personal data have been designed to uphold:

• The right to be informed about how we collect and use your personal information
• To access the personal information we hold about you (the right to access/data subject access request). Please note, under the GDPR, no fee is payable for this
• To correct personal information we hold that is incorrect or incomplete (the right to rectification)
• To have your personal information deleted (the right to be forgotten)
• To restrict us processing your personal information (the right to restrict receive your personal information in a portable format to re-use with another service or organisation (right to portability)
• To object to us processing your personal information for particular purposes (the right to object)
• To appeal a decision with respect to automated decision making and profiling.

If you consider that the processing of personal information by Vetsure is not in compliance with data protection laws and regulations, you may lodge a complaint with us and/or the Information Commissioner’s Office (ICO) in the UK. Details of how to contact the ICO can be found here: https://ico.orguk/global/contact-us

How long do we keep your personal information?

We only keep your personal data for as long as we need to in order to use it as described above in the ‘How do we use and share your personal information’ section, and/or for as long as we have your permission to keep it

Storage of personal information outside of the United Kingdom

Some or all of your data may be stored outside of the European Economic Area (‘the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using Our Site and submitting information to Us. If We do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR.

Communicating with us

When you contact us, personal information that you give us may be recorded. This helps us optimise our customer service, train and develop our staff, respond to complaints and prevent fraud and other financial crime.

All communications will be in English. You can get this document from us in writing, Braille, large print or audiotape by contacting us.

Changes to Our Privacy Policy

We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on our website. We recommend that you check this page regularly to keep up-to-date.